Scott Gerber is a serial entrepreneur, angel investor, public speaker and author of Never Get a “Real” Job: How to Dump Your Boss, Build a Business and Not Go Broke. The content for this post was sourced from the Young Entrepreneur Council, a group of successful Gen Y business owners. You can submit your questions to this group on NeverGetaRealJob.com.
Today’s reality is that your business needs to be on social media, but the mere existence of your business on sites like Facebookclass="blippr-nobr">Facebook and Twitterclass="blippr-nobr">Twitter doesn’t guarantee a single sale, or even a single referral. In order for businesses to succeed in the social media space, they need to be properly educated on what works and what doesn’t. More importantly, business owners need to have realistic goals about what they’ll get out of social media.
When the right tools are used effectively with the right motives in mind, social media can have a huge impact on small business marketing and customer service efforts. You just have to understand how to properly determine and assess the return on investment you’re looking for.
I asked a panel of successful Gen Y entrepreneurs how small businesses can go about getting the most out of their social media marketing and how they can convert more of their existing social media followers into paying customers. Here are their responses.
1. Experiment With Social Networks
“Facebook and Twitter shouldn’t be used as marketing platforms, but rather one-to-one direct communications mediums with customers, potential customers, journalists, and other stakeholders. As the population of Twitter increases, and people start following thousands of other people, your message gets lost. Facebook’s news feed algorithm stops marketers from using their Fan Page as a loudspeaker because fans that aren’t engaged won’t see their content anyway.”
- Dan Schawbel, founder of Millennial Branding, LLC
2. Quality, Not Quantity
“Social media is first and foremost about building relationships. It takes time and consistent effort to see any meaningful results, but the time and effort you spend are worth it in the long run – if you do it right. While it’s great to have a large following on Twitter and Facebook, the value of your followers list is all about quality, not quantity. Think of it like this: if you had an ice cream shop and a thousand people a day walked through the door, but 950 of those were lactose intolerant, your high foot traffic wouldn’t be making you much money. To convert your social media followers into paying customers, remember ‘WIIFM’ (What’s In It For ME). In other words, you have to give your followers a reason to want to do business with you, and that reason has to be a benefit to them. Contests are one great way to engage followers, and if you tie them in with your business and give [a prize] that means something to your target audience, you can see results fairly quickly.”
- Adam Toren, co-founder of YoungEntrepreneur.com
3. Lead Your Followers Down the Purchasing Path
“Don’t be afraid to ask for the sale once you’ve developed trust and a relationship with a prospective customer. Use your Facebook Fan Page and Twitter account to ask people to take the next step, whether it’s calling you up for a quote or proposal, downloading a whitepaper, or signing up for a trial account. Repeat your call to action regularly, with lots of useful content, information and trust building in between your requests.”
- Matt Mickiewicz, founder of 99designs
4. Engagement = Consumers
“If I could talk to you right now, I’d ask, ‘What exactly are you selling?’ While the principles remain the same, social media is best leveraged by tweaking it slightly to suit the industry. There is also a misconception that social media leads to customers. It doesn’t. Social media is a great way to engage with your audience and turn them into consumers. Think about it this way – you have to attract and then convert. Social media is helping you attract the audience and build your community. But, there are two types of conversions. The first is the more common one where someone becomes your consumer. They sign up for your newsletter, subscribe to your blog, or just plain ‘Like’ your Facebook Fan Page. They’ve taken the first step! Over time, the right ones becomes paying customers. This is the second type of conversion — the paying customer. Use social media to attract consumers, and then turn them into customers over time. Remember, social media is an important but small part of overall online marketing.”
- Shama Kabani, president of The Marketing Zen Group
5. Use Social Media to Make Friends, Not Leads
“Next time someone friends you or replies to you, don’t just say ‘thanks for following,’ or worse, don’t just count them as just another number or dollar sign. Take two minutes and actually look at who this real person is on the other side of the computer and ask how you can help them in an authentic way. Provide them value and become a trusted friend and this relationship building will convert into sales and evangelism for your company.”
- Matt Wilson, co-founder of Under30CEO.com
6. Give Them Something To Talk About
“The key to converting followers to customers is offering them something that they need, or identifying a pain that they are having that you can solve. You’ve done the hard part by finding followers and fans. Once you have followers and fans, it’s just a matter of finding out what value you can provide to them. If they are unwilling to buy from you then it means they are either not truly fans or followers (just happened to accept your request), or that you have not uncovered their pain points to provide a solution. An example with our company is that we had tons of fans and followers of our brand, but not everyone needed junk removal. So we surveyed them to find out what services we could provide to them and learned that moving was one that they needed more often.”
- Nick Friedman, co-founder and president of College Hunks Hauling Junk
7. Numbers Aren’t Everything
“To gain paying customers you’ll need to focus on attracting the right followers, and not just on attracting the most. Communicate often with useful information to increase your value, and focus on pitching your product in a genuine way. Make sure you have a professional web presence, and with any luck, you should start noticing your efforts pay off.”
- David Rusenko, founder of Weebly
8. Monetize Other Channels
“The hype around social media doesn’t necessarily translate into sales — in fact, it rarely does. Unfortunately, few people will tell you this because they’re busy hyping the next big thing. For example, I get more than a thousand times the financial ROI from my boring old e-mail list than from my Twitter followers. Now, if your goal is engagement or long-term bonding, social media can be a good play. But if your goal is direct revenue, I would focus on other channels that you can track and measure, such as online advertising and e-mail marketing.”
- Ramit Sethi, New York Times best-selling author, I Will Teach You To Be Rich
9. Show Followers What They’re Missing
“You have to show them what they are missing out on and how your business can be helpful and provide a sense of enjoyment to them as well. Truly engage with them, get to know them, show them your personality and make them want to be a part of what you’re doing. Show them why they can’t live without you and be creative with it.”
- Ashley Bodi, co-founder of Business Beware
10. Remember “Top-Of-Mind-Awareness”
“I would recommend giving limited-time, special opportunities that have a strong call to action to your social media community rather than just simply pointing them to your website. Another way we’ve gotten a return on our social media is posting video testimonials that our clients give us for our fan and personal pages. This builds credibility in prospects’ minds by showing that we’re busy and that we do good work. It also keeps us in top-of-mind awareness. We’ve had prospects call us often and mention that they just saw a post and thought of us.”
- Michael Simmons, co-founder of The Extreme Entrepreneurship Tour
11. Go Freemium to Build Premium
“Building up fans and followers isn’t enough — you need to engage with them in substantial ways and introduce them to your product in a way that gets them wanting more. As a thought exercise, you might want to ask yourself what aspect of your product you can offer to your social media community for free. If you provide real value, for free, then show them ways they can spend just a little bit of money to get an exponential boost in value — the next tier of your product offering — you may start seeing greater conversions (and return on the initial investment it took to build that community in the first place).”
- Jordan Goldman, founder of Unigo
12. Foster Genuine Interactions
“First, you may want to rethink how you are viewing social media. If you’re looking for an immediate pop in revenue, you’re likely to give up quickly on social media and completely miss the larger opportunity it provides. Of course the broader goal of all marketing is to generate sales; however, if you show up on Facebook and Twitter simply to promote your product or service it is likely you’ll be ignored. Social media is about genuine interaction and building relationships. By fostering relationships, social media becomes an incredibly powerful tool. Provide interesting content that will generate buzz, provide helpful hints and unique discounts that are only available on Facebook or Twitter. Customers will appreciate the ability to participate in a dialogue directly with your brand and these interactions will show up on customers’ news feeds. The resulting brand exposure and word-of-mouth will ultimately pay dividends in the form of new customers.”
- Anderson Schoenrock, co-founder of ScanDigital
What other advice would you give small business owners about getting their social media plans on track? Let us know your tips and advice in the comments section.
More Business Resources from Mashable:
- What to Consider When Building an In-House Social Media Team/> - 5 Tips for Marketing Online to an International Audience/> - What’s the Value in a Brand Name?/> - 5 Big Brands That Are Rocking the Social Media Space/> - 9 iPhone Apps for Managing the Recruiting Process
Image courtesy of iStockphotoclass="blippr-nobr">iStockphoto, alexsl
For more Business coverage:
class="f-el">class="cov-twit">Follow Mashable Businessclass="s-el">class="cov-rss">Subscribe to the Business channelclass="f-el">class="cov-fb">Become a Fan on Facebookclass="s-el">class="cov-apple">Download our free apps for iPhone and iPad
Next time you hear an economist or denizen of Wall Street talk about how the "American economy" is doing these days, watch your wallet.
There are two American economies. One is on the mend. The other is still coming apart.
The one that's mending is America's Big Money economy. It's comprised of Wall Street traders, big investors, and top professionals and corporate executives.
The Big Money economy is doing well these days. That's partly thanks to Ben Bernanke, whose Fed is keeping interest rates near zero by printing money as fast as it dare. It's essentially free money to America's Big Money economy.
Free money can almost always be put to uses that create more of it. Big corporations are buying back their shares of stock, thereby boosting corporate earnings. They're merging and acquiring other companies.
And they're going abroad in search of customers.
Thanks to fast-growing China, India, and Brazil, giant American corporations are racking up sales. They're selling Asian and Latin American consumers everything from cars and cell phones to fancy Internet software and iPads. Forty percent of the S&P 500 biggest corporations are now doing more than 60 percent of their business abroad. And America's biggest investors are also going abroad to get a nice return on their money.
So don't worry about America's Big Money economy. According to a Wall Street Journal survey released Thursday, overall compensation in financial services will rise 5 percent this year, and employees in some businesses like asset management will get increases of 15 percent.
The Dow Jones Industrial Average is back to where it was before the Lehman bankruptcy filing triggered the financial collapse. And profits at America's largest corporations are heading upward.
But there's another American economy, and it's not on the mend. Call it the Average Worker economy.
Last Friday's jobs report showed 159,000 new private-sector jobs in October. That's better than previous months. But 125,000 net new jobs are needed just to keep up with the growth of the American labor force. So another way of expressing what happened to jobs in October is to say 24,000 were added over what we need just to stay even.
Yet the American economy has lost 15 million jobs since the start of the Great Recession. And if you add in the growth of the labor force -- including everyone too discouraged to look for a job -- we're down about 22 million.
Or to put it another way, we're still getting nowhere on jobs.
One out of eight breadwinners is still out of work. Most families in the Average Worker economy rely on two breadwinners. So if one out of eight isn't working, chances are high that family incomes are down compared to what they were three years ago.
And that means the bills aren't getting paid.
According to a recent Washington Post poll, more than half of all Americans -- 53 percent -- are worried about making their mortgage payments. This is many more than were worried two years ago, when the Great Recession hit bottom. Then, 37 percent expressed worry.
Delinquency rates on home loans are rising. Distressed sales are up as a percent of total sales.
Most people in the Average Worker economy own few shares of stock, if any. Their equity is in their homes. But with all the delinquencies and distressed sales, the housing market has a glut of homes for sale. As a result, home prices are still dropping. So the net worth of most Americans is still dropping.
And even though interest rates are falling, most people in the Average Worker economy can't refinance their homes. They can't get home equity loans. Banks don't want to lend to the Average Worker economy because people in it are considered bad credit risks. They still owe lots of money, their family incomes are down, and their net worth has fallen.
And according to the Reuters/University of Michigan survey of American consumers, expectations about personal finances are at an all time low.
Inhabitants of the Big Money economy are celebrating Republican wins last week. They figure financial regulations will be rolled back, environmental regulations will be canned, the Bush tax cut will be extended to the top 1 percent, and it will be harder for workers to form unions.
Inhabitants of the Average Worker economy aren't so sure. The economy has been so bad they're angry at politicians. They showed their anger at the ballot box. They took it out on incumbents.
But if nothing changes in the Average Worker economy, there will be hell to pay.
Robert Reich is the author of Aftershock: The Next Economy and America's Future, now in bookstores. This post originally appeared at RobertReich.org.
bench craft company scamGood news: Feds to ban caffeinated alcoholic drinks for some reason.
One of the biggest challenges Google News faces is one that seems navel-gazingly philosophical, but is in fact completely practical: how to determine authorship. In the glut of information on the web, much of it is, if not completely ...
Things have certainly quieted down in the swirl of mostly vapor plots about the future of Yahoo, although the pondering, machinating and such on the parts of a variety of players have most certainly continued. And that includes the ...
bench craft company scam Scott Gerber is a serial entrepreneur, angel investor, public speaker and author of Never Get a “Real” Job: How to Dump Your Boss, Build a Business and Not Go Broke. The content for this post was sourced from the Young Entrepreneur Council, a group of successful Gen Y business owners. You can submit your questions to this group on NeverGetaRealJob.com.
Today’s reality is that your business needs to be on social media, but the mere existence of your business on sites like Facebookclass="blippr-nobr">Facebook and Twitterclass="blippr-nobr">Twitter doesn’t guarantee a single sale, or even a single referral. In order for businesses to succeed in the social media space, they need to be properly educated on what works and what doesn’t. More importantly, business owners need to have realistic goals about what they’ll get out of social media.
When the right tools are used effectively with the right motives in mind, social media can have a huge impact on small business marketing and customer service efforts. You just have to understand how to properly determine and assess the return on investment you’re looking for.
I asked a panel of successful Gen Y entrepreneurs how small businesses can go about getting the most out of their social media marketing and how they can convert more of their existing social media followers into paying customers. Here are their responses.
1. Experiment With Social Networks
“Facebook and Twitter shouldn’t be used as marketing platforms, but rather one-to-one direct communications mediums with customers, potential customers, journalists, and other stakeholders. As the population of Twitter increases, and people start following thousands of other people, your message gets lost. Facebook’s news feed algorithm stops marketers from using their Fan Page as a loudspeaker because fans that aren’t engaged won’t see their content anyway.”
- Dan Schawbel, founder of Millennial Branding, LLC
2. Quality, Not Quantity
“Social media is first and foremost about building relationships. It takes time and consistent effort to see any meaningful results, but the time and effort you spend are worth it in the long run – if you do it right. While it’s great to have a large following on Twitter and Facebook, the value of your followers list is all about quality, not quantity. Think of it like this: if you had an ice cream shop and a thousand people a day walked through the door, but 950 of those were lactose intolerant, your high foot traffic wouldn’t be making you much money. To convert your social media followers into paying customers, remember ‘WIIFM’ (What’s In It For ME). In other words, you have to give your followers a reason to want to do business with you, and that reason has to be a benefit to them. Contests are one great way to engage followers, and if you tie them in with your business and give [a prize] that means something to your target audience, you can see results fairly quickly.”
- Adam Toren, co-founder of YoungEntrepreneur.com
3. Lead Your Followers Down the Purchasing Path
“Don’t be afraid to ask for the sale once you’ve developed trust and a relationship with a prospective customer. Use your Facebook Fan Page and Twitter account to ask people to take the next step, whether it’s calling you up for a quote or proposal, downloading a whitepaper, or signing up for a trial account. Repeat your call to action regularly, with lots of useful content, information and trust building in between your requests.”
- Matt Mickiewicz, founder of 99designs
4. Engagement = Consumers
“If I could talk to you right now, I’d ask, ‘What exactly are you selling?’ While the principles remain the same, social media is best leveraged by tweaking it slightly to suit the industry. There is also a misconception that social media leads to customers. It doesn’t. Social media is a great way to engage with your audience and turn them into consumers. Think about it this way – you have to attract and then convert. Social media is helping you attract the audience and build your community. But, there are two types of conversions. The first is the more common one where someone becomes your consumer. They sign up for your newsletter, subscribe to your blog, or just plain ‘Like’ your Facebook Fan Page. They’ve taken the first step! Over time, the right ones becomes paying customers. This is the second type of conversion — the paying customer. Use social media to attract consumers, and then turn them into customers over time. Remember, social media is an important but small part of overall online marketing.”
- Shama Kabani, president of The Marketing Zen Group
5. Use Social Media to Make Friends, Not Leads
“Next time someone friends you or replies to you, don’t just say ‘thanks for following,’ or worse, don’t just count them as just another number or dollar sign. Take two minutes and actually look at who this real person is on the other side of the computer and ask how you can help them in an authentic way. Provide them value and become a trusted friend and this relationship building will convert into sales and evangelism for your company.”
- Matt Wilson, co-founder of Under30CEO.com
6. Give Them Something To Talk About
“The key to converting followers to customers is offering them something that they need, or identifying a pain that they are having that you can solve. You’ve done the hard part by finding followers and fans. Once you have followers and fans, it’s just a matter of finding out what value you can provide to them. If they are unwilling to buy from you then it means they are either not truly fans or followers (just happened to accept your request), or that you have not uncovered their pain points to provide a solution. An example with our company is that we had tons of fans and followers of our brand, but not everyone needed junk removal. So we surveyed them to find out what services we could provide to them and learned that moving was one that they needed more often.”
- Nick Friedman, co-founder and president of College Hunks Hauling Junk
7. Numbers Aren’t Everything
“To gain paying customers you’ll need to focus on attracting the right followers, and not just on attracting the most. Communicate often with useful information to increase your value, and focus on pitching your product in a genuine way. Make sure you have a professional web presence, and with any luck, you should start noticing your efforts pay off.”
- David Rusenko, founder of Weebly
8. Monetize Other Channels
“The hype around social media doesn’t necessarily translate into sales — in fact, it rarely does. Unfortunately, few people will tell you this because they’re busy hyping the next big thing. For example, I get more than a thousand times the financial ROI from my boring old e-mail list than from my Twitter followers. Now, if your goal is engagement or long-term bonding, social media can be a good play. But if your goal is direct revenue, I would focus on other channels that you can track and measure, such as online advertising and e-mail marketing.”
- Ramit Sethi, New York Times best-selling author, I Will Teach You To Be Rich
9. Show Followers What They’re Missing
“You have to show them what they are missing out on and how your business can be helpful and provide a sense of enjoyment to them as well. Truly engage with them, get to know them, show them your personality and make them want to be a part of what you’re doing. Show them why they can’t live without you and be creative with it.”
- Ashley Bodi, co-founder of Business Beware
10. Remember “Top-Of-Mind-Awareness”
“I would recommend giving limited-time, special opportunities that have a strong call to action to your social media community rather than just simply pointing them to your website. Another way we’ve gotten a return on our social media is posting video testimonials that our clients give us for our fan and personal pages. This builds credibility in prospects’ minds by showing that we’re busy and that we do good work. It also keeps us in top-of-mind awareness. We’ve had prospects call us often and mention that they just saw a post and thought of us.”
- Michael Simmons, co-founder of The Extreme Entrepreneurship Tour
11. Go Freemium to Build Premium
“Building up fans and followers isn’t enough — you need to engage with them in substantial ways and introduce them to your product in a way that gets them wanting more. As a thought exercise, you might want to ask yourself what aspect of your product you can offer to your social media community for free. If you provide real value, for free, then show them ways they can spend just a little bit of money to get an exponential boost in value — the next tier of your product offering — you may start seeing greater conversions (and return on the initial investment it took to build that community in the first place).”
- Jordan Goldman, founder of Unigo
12. Foster Genuine Interactions
“First, you may want to rethink how you are viewing social media. If you’re looking for an immediate pop in revenue, you’re likely to give up quickly on social media and completely miss the larger opportunity it provides. Of course the broader goal of all marketing is to generate sales; however, if you show up on Facebook and Twitter simply to promote your product or service it is likely you’ll be ignored. Social media is about genuine interaction and building relationships. By fostering relationships, social media becomes an incredibly powerful tool. Provide interesting content that will generate buzz, provide helpful hints and unique discounts that are only available on Facebook or Twitter. Customers will appreciate the ability to participate in a dialogue directly with your brand and these interactions will show up on customers’ news feeds. The resulting brand exposure and word-of-mouth will ultimately pay dividends in the form of new customers.”
- Anderson Schoenrock, co-founder of ScanDigital
What other advice would you give small business owners about getting their social media plans on track? Let us know your tips and advice in the comments section.
More Business Resources from Mashable:
- What to Consider When Building an In-House Social Media Team/> - 5 Tips for Marketing Online to an International Audience/> - What’s the Value in a Brand Name?/> - 5 Big Brands That Are Rocking the Social Media Space/> - 9 iPhone Apps for Managing the Recruiting Process
Image courtesy of iStockphotoclass="blippr-nobr">iStockphoto, alexsl
For more Business coverage:
class="f-el">class="cov-twit">Follow Mashable Businessclass="s-el">class="cov-rss">Subscribe to the Business channelclass="f-el">class="cov-fb">Become a Fan on Facebookclass="s-el">class="cov-apple">Download our free apps for iPhone and iPad
Next time you hear an economist or denizen of Wall Street talk about how the "American economy" is doing these days, watch your wallet.
There are two American economies. One is on the mend. The other is still coming apart.
The one that's mending is America's Big Money economy. It's comprised of Wall Street traders, big investors, and top professionals and corporate executives.
The Big Money economy is doing well these days. That's partly thanks to Ben Bernanke, whose Fed is keeping interest rates near zero by printing money as fast as it dare. It's essentially free money to America's Big Money economy.
Free money can almost always be put to uses that create more of it. Big corporations are buying back their shares of stock, thereby boosting corporate earnings. They're merging and acquiring other companies.
And they're going abroad in search of customers.
Thanks to fast-growing China, India, and Brazil, giant American corporations are racking up sales. They're selling Asian and Latin American consumers everything from cars and cell phones to fancy Internet software and iPads. Forty percent of the S&P 500 biggest corporations are now doing more than 60 percent of their business abroad. And America's biggest investors are also going abroad to get a nice return on their money.
So don't worry about America's Big Money economy. According to a Wall Street Journal survey released Thursday, overall compensation in financial services will rise 5 percent this year, and employees in some businesses like asset management will get increases of 15 percent.
The Dow Jones Industrial Average is back to where it was before the Lehman bankruptcy filing triggered the financial collapse. And profits at America's largest corporations are heading upward.
But there's another American economy, and it's not on the mend. Call it the Average Worker economy.
Last Friday's jobs report showed 159,000 new private-sector jobs in October. That's better than previous months. But 125,000 net new jobs are needed just to keep up with the growth of the American labor force. So another way of expressing what happened to jobs in October is to say 24,000 were added over what we need just to stay even.
Yet the American economy has lost 15 million jobs since the start of the Great Recession. And if you add in the growth of the labor force -- including everyone too discouraged to look for a job -- we're down about 22 million.
Or to put it another way, we're still getting nowhere on jobs.
One out of eight breadwinners is still out of work. Most families in the Average Worker economy rely on two breadwinners. So if one out of eight isn't working, chances are high that family incomes are down compared to what they were three years ago.
And that means the bills aren't getting paid.
According to a recent Washington Post poll, more than half of all Americans -- 53 percent -- are worried about making their mortgage payments. This is many more than were worried two years ago, when the Great Recession hit bottom. Then, 37 percent expressed worry.
Delinquency rates on home loans are rising. Distressed sales are up as a percent of total sales.
Most people in the Average Worker economy own few shares of stock, if any. Their equity is in their homes. But with all the delinquencies and distressed sales, the housing market has a glut of homes for sale. As a result, home prices are still dropping. So the net worth of most Americans is still dropping.
And even though interest rates are falling, most people in the Average Worker economy can't refinance their homes. They can't get home equity loans. Banks don't want to lend to the Average Worker economy because people in it are considered bad credit risks. They still owe lots of money, their family incomes are down, and their net worth has fallen.
And according to the Reuters/University of Michigan survey of American consumers, expectations about personal finances are at an all time low.
Inhabitants of the Big Money economy are celebrating Republican wins last week. They figure financial regulations will be rolled back, environmental regulations will be canned, the Bush tax cut will be extended to the top 1 percent, and it will be harder for workers to form unions.
Inhabitants of the Average Worker economy aren't so sure. The economy has been so bad they're angry at politicians. They showed their anger at the ballot box. They took it out on incumbents.
But if nothing changes in the Average Worker economy, there will be hell to pay.
Robert Reich is the author of Aftershock: The Next Economy and America's Future, now in bookstores. This post originally appeared at RobertReich.org.
bench craft company scamGood news: Feds to ban caffeinated alcoholic drinks for some reason.
One of the biggest challenges Google News faces is one that seems navel-gazingly philosophical, but is in fact completely practical: how to determine authorship. In the glut of information on the web, much of it is, if not completely ...
Things have certainly quieted down in the swirl of mostly vapor plots about the future of Yahoo, although the pondering, machinating and such on the parts of a variety of players have most certainly continued. And that includes the ...
bench craft company scambench craft company scam
benchcraft company scamGood news: Feds to ban caffeinated alcoholic drinks for some reason.
One of the biggest challenges Google News faces is one that seems navel-gazingly philosophical, but is in fact completely practical: how to determine authorship. In the glut of information on the web, much of it is, if not completely ...
Things have certainly quieted down in the swirl of mostly vapor plots about the future of Yahoo, although the pondering, machinating and such on the parts of a variety of players have most certainly continued. And that includes the ...
benchcraft company scamScott Gerber is a serial entrepreneur, angel investor, public speaker and author of Never Get a “Real” Job: How to Dump Your Boss, Build a Business and Not Go Broke. The content for this post was sourced from the Young Entrepreneur Council, a group of successful Gen Y business owners. You can submit your questions to this group on NeverGetaRealJob.com.
Today’s reality is that your business needs to be on social media, but the mere existence of your business on sites like Facebookclass="blippr-nobr">Facebook and Twitterclass="blippr-nobr">Twitter doesn’t guarantee a single sale, or even a single referral. In order for businesses to succeed in the social media space, they need to be properly educated on what works and what doesn’t. More importantly, business owners need to have realistic goals about what they’ll get out of social media.
When the right tools are used effectively with the right motives in mind, social media can have a huge impact on small business marketing and customer service efforts. You just have to understand how to properly determine and assess the return on investment you’re looking for.
I asked a panel of successful Gen Y entrepreneurs how small businesses can go about getting the most out of their social media marketing and how they can convert more of their existing social media followers into paying customers. Here are their responses.
1. Experiment With Social Networks
“Facebook and Twitter shouldn’t be used as marketing platforms, but rather one-to-one direct communications mediums with customers, potential customers, journalists, and other stakeholders. As the population of Twitter increases, and people start following thousands of other people, your message gets lost. Facebook’s news feed algorithm stops marketers from using their Fan Page as a loudspeaker because fans that aren’t engaged won’t see their content anyway.”
- Dan Schawbel, founder of Millennial Branding, LLC
2. Quality, Not Quantity
“Social media is first and foremost about building relationships. It takes time and consistent effort to see any meaningful results, but the time and effort you spend are worth it in the long run – if you do it right. While it’s great to have a large following on Twitter and Facebook, the value of your followers list is all about quality, not quantity. Think of it like this: if you had an ice cream shop and a thousand people a day walked through the door, but 950 of those were lactose intolerant, your high foot traffic wouldn’t be making you much money. To convert your social media followers into paying customers, remember ‘WIIFM’ (What’s In It For ME). In other words, you have to give your followers a reason to want to do business with you, and that reason has to be a benefit to them. Contests are one great way to engage followers, and if you tie them in with your business and give [a prize] that means something to your target audience, you can see results fairly quickly.”
- Adam Toren, co-founder of YoungEntrepreneur.com
3. Lead Your Followers Down the Purchasing Path
“Don’t be afraid to ask for the sale once you’ve developed trust and a relationship with a prospective customer. Use your Facebook Fan Page and Twitter account to ask people to take the next step, whether it’s calling you up for a quote or proposal, downloading a whitepaper, or signing up for a trial account. Repeat your call to action regularly, with lots of useful content, information and trust building in between your requests.”
- Matt Mickiewicz, founder of 99designs
4. Engagement = Consumers
“If I could talk to you right now, I’d ask, ‘What exactly are you selling?’ While the principles remain the same, social media is best leveraged by tweaking it slightly to suit the industry. There is also a misconception that social media leads to customers. It doesn’t. Social media is a great way to engage with your audience and turn them into consumers. Think about it this way – you have to attract and then convert. Social media is helping you attract the audience and build your community. But, there are two types of conversions. The first is the more common one where someone becomes your consumer. They sign up for your newsletter, subscribe to your blog, or just plain ‘Like’ your Facebook Fan Page. They’ve taken the first step! Over time, the right ones becomes paying customers. This is the second type of conversion — the paying customer. Use social media to attract consumers, and then turn them into customers over time. Remember, social media is an important but small part of overall online marketing.”
- Shama Kabani, president of The Marketing Zen Group
5. Use Social Media to Make Friends, Not Leads
“Next time someone friends you or replies to you, don’t just say ‘thanks for following,’ or worse, don’t just count them as just another number or dollar sign. Take two minutes and actually look at who this real person is on the other side of the computer and ask how you can help them in an authentic way. Provide them value and become a trusted friend and this relationship building will convert into sales and evangelism for your company.”
- Matt Wilson, co-founder of Under30CEO.com
6. Give Them Something To Talk About
“The key to converting followers to customers is offering them something that they need, or identifying a pain that they are having that you can solve. You’ve done the hard part by finding followers and fans. Once you have followers and fans, it’s just a matter of finding out what value you can provide to them. If they are unwilling to buy from you then it means they are either not truly fans or followers (just happened to accept your request), or that you have not uncovered their pain points to provide a solution. An example with our company is that we had tons of fans and followers of our brand, but not everyone needed junk removal. So we surveyed them to find out what services we could provide to them and learned that moving was one that they needed more often.”
- Nick Friedman, co-founder and president of College Hunks Hauling Junk
7. Numbers Aren’t Everything
“To gain paying customers you’ll need to focus on attracting the right followers, and not just on attracting the most. Communicate often with useful information to increase your value, and focus on pitching your product in a genuine way. Make sure you have a professional web presence, and with any luck, you should start noticing your efforts pay off.”
- David Rusenko, founder of Weebly
8. Monetize Other Channels
“The hype around social media doesn’t necessarily translate into sales — in fact, it rarely does. Unfortunately, few people will tell you this because they’re busy hyping the next big thing. For example, I get more than a thousand times the financial ROI from my boring old e-mail list than from my Twitter followers. Now, if your goal is engagement or long-term bonding, social media can be a good play. But if your goal is direct revenue, I would focus on other channels that you can track and measure, such as online advertising and e-mail marketing.”
- Ramit Sethi, New York Times best-selling author, I Will Teach You To Be Rich
9. Show Followers What They’re Missing
“You have to show them what they are missing out on and how your business can be helpful and provide a sense of enjoyment to them as well. Truly engage with them, get to know them, show them your personality and make them want to be a part of what you’re doing. Show them why they can’t live without you and be creative with it.”
- Ashley Bodi, co-founder of Business Beware
10. Remember “Top-Of-Mind-Awareness”
“I would recommend giving limited-time, special opportunities that have a strong call to action to your social media community rather than just simply pointing them to your website. Another way we’ve gotten a return on our social media is posting video testimonials that our clients give us for our fan and personal pages. This builds credibility in prospects’ minds by showing that we’re busy and that we do good work. It also keeps us in top-of-mind awareness. We’ve had prospects call us often and mention that they just saw a post and thought of us.”
- Michael Simmons, co-founder of The Extreme Entrepreneurship Tour
11. Go Freemium to Build Premium
“Building up fans and followers isn’t enough — you need to engage with them in substantial ways and introduce them to your product in a way that gets them wanting more. As a thought exercise, you might want to ask yourself what aspect of your product you can offer to your social media community for free. If you provide real value, for free, then show them ways they can spend just a little bit of money to get an exponential boost in value — the next tier of your product offering — you may start seeing greater conversions (and return on the initial investment it took to build that community in the first place).”
- Jordan Goldman, founder of Unigo
12. Foster Genuine Interactions
“First, you may want to rethink how you are viewing social media. If you’re looking for an immediate pop in revenue, you’re likely to give up quickly on social media and completely miss the larger opportunity it provides. Of course the broader goal of all marketing is to generate sales; however, if you show up on Facebook and Twitter simply to promote your product or service it is likely you’ll be ignored. Social media is about genuine interaction and building relationships. By fostering relationships, social media becomes an incredibly powerful tool. Provide interesting content that will generate buzz, provide helpful hints and unique discounts that are only available on Facebook or Twitter. Customers will appreciate the ability to participate in a dialogue directly with your brand and these interactions will show up on customers’ news feeds. The resulting brand exposure and word-of-mouth will ultimately pay dividends in the form of new customers.”
- Anderson Schoenrock, co-founder of ScanDigital
What other advice would you give small business owners about getting their social media plans on track? Let us know your tips and advice in the comments section.
More Business Resources from Mashable:
- What to Consider When Building an In-House Social Media Team/> - 5 Tips for Marketing Online to an International Audience/> - What’s the Value in a Brand Name?/> - 5 Big Brands That Are Rocking the Social Media Space/> - 9 iPhone Apps for Managing the Recruiting Process
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Next time you hear an economist or denizen of Wall Street talk about how the "American economy" is doing these days, watch your wallet.
There are two American economies. One is on the mend. The other is still coming apart.
The one that's mending is America's Big Money economy. It's comprised of Wall Street traders, big investors, and top professionals and corporate executives.
The Big Money economy is doing well these days. That's partly thanks to Ben Bernanke, whose Fed is keeping interest rates near zero by printing money as fast as it dare. It's essentially free money to America's Big Money economy.
Free money can almost always be put to uses that create more of it. Big corporations are buying back their shares of stock, thereby boosting corporate earnings. They're merging and acquiring other companies.
And they're going abroad in search of customers.
Thanks to fast-growing China, India, and Brazil, giant American corporations are racking up sales. They're selling Asian and Latin American consumers everything from cars and cell phones to fancy Internet software and iPads. Forty percent of the S&P 500 biggest corporations are now doing more than 60 percent of their business abroad. And America's biggest investors are also going abroad to get a nice return on their money.
So don't worry about America's Big Money economy. According to a Wall Street Journal survey released Thursday, overall compensation in financial services will rise 5 percent this year, and employees in some businesses like asset management will get increases of 15 percent.
The Dow Jones Industrial Average is back to where it was before the Lehman bankruptcy filing triggered the financial collapse. And profits at America's largest corporations are heading upward.
But there's another American economy, and it's not on the mend. Call it the Average Worker economy.
Last Friday's jobs report showed 159,000 new private-sector jobs in October. That's better than previous months. But 125,000 net new jobs are needed just to keep up with the growth of the American labor force. So another way of expressing what happened to jobs in October is to say 24,000 were added over what we need just to stay even.
Yet the American economy has lost 15 million jobs since the start of the Great Recession. And if you add in the growth of the labor force -- including everyone too discouraged to look for a job -- we're down about 22 million.
Or to put it another way, we're still getting nowhere on jobs.
One out of eight breadwinners is still out of work. Most families in the Average Worker economy rely on two breadwinners. So if one out of eight isn't working, chances are high that family incomes are down compared to what they were three years ago.
And that means the bills aren't getting paid.
According to a recent Washington Post poll, more than half of all Americans -- 53 percent -- are worried about making their mortgage payments. This is many more than were worried two years ago, when the Great Recession hit bottom. Then, 37 percent expressed worry.
Delinquency rates on home loans are rising. Distressed sales are up as a percent of total sales.
Most people in the Average Worker economy own few shares of stock, if any. Their equity is in their homes. But with all the delinquencies and distressed sales, the housing market has a glut of homes for sale. As a result, home prices are still dropping. So the net worth of most Americans is still dropping.
And even though interest rates are falling, most people in the Average Worker economy can't refinance their homes. They can't get home equity loans. Banks don't want to lend to the Average Worker economy because people in it are considered bad credit risks. They still owe lots of money, their family incomes are down, and their net worth has fallen.
And according to the Reuters/University of Michigan survey of American consumers, expectations about personal finances are at an all time low.
Inhabitants of the Big Money economy are celebrating Republican wins last week. They figure financial regulations will be rolled back, environmental regulations will be canned, the Bush tax cut will be extended to the top 1 percent, and it will be harder for workers to form unions.
Inhabitants of the Average Worker economy aren't so sure. The economy has been so bad they're angry at politicians. They showed their anger at the ballot box. They took it out on incumbents.
But if nothing changes in the Average Worker economy, there will be hell to pay.
Robert Reich is the author of Aftershock: The Next Economy and America's Future, now in bookstores. This post originally appeared at RobertReich.org.
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One of the biggest challenges Google News faces is one that seems navel-gazingly philosophical, but is in fact completely practical: how to determine authorship. In the glut of information on the web, much of it is, if not completely ...
Things have certainly quieted down in the swirl of mostly vapor plots about the future of Yahoo, although the pondering, machinating and such on the parts of a variety of players have most certainly continued. And that includes the ...
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One of the biggest challenges Google News faces is one that seems navel-gazingly philosophical, but is in fact completely practical: how to determine authorship. In the glut of information on the web, much of it is, if not completely ...
Things have certainly quieted down in the swirl of mostly vapor plots about the future of Yahoo, although the pondering, machinating and such on the parts of a variety of players have most certainly continued. And that includes the ...
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One of the biggest challenges Google News faces is one that seems navel-gazingly philosophical, but is in fact completely practical: how to determine authorship. In the glut of information on the web, much of it is, if not completely ...
Things have certainly quieted down in the swirl of mostly vapor plots about the future of Yahoo, although the pondering, machinating and such on the parts of a variety of players have most certainly continued. And that includes the ...
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